Refund policy

Returns
You have 14 days from delivery to request a return. Items must be unworn, unwashed, and in their original condition, with all labels attached and in the original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at concierge@amanzya.com. Once your return is approved, we’ll send instructions and, for US orders, a prepaid return label. Items sent back without first requesting a return will not be accepted. Returns that do not meet this policy will be sent back to you.

Refunds and store credit
We’ll notify you once we’ve received and inspected your return. You may choose either:

• Store credit for the full price of your item(s), valid for one year. For US orders, the return label is on us.
• A refund of the item price to your original payment method, issued within 10 business days. For US orders, the cost of the return label is deducted.

Original shipping charges are non-refundable. Your bank or card issuer may take additional time to post a refund. If more than 15 business days have passed since we approved your return, please contact us.

Exchanges
Exchanges for another size or style are complimentary, subject to availability. For US orders, we cover the return label. If your preferred size is unavailable, we can offer store credit or advise you on the next production date.

International returns
Free and prepaid return labels apply to US orders only. For orders shipped outside the United States, return shipping is arranged and paid by the customer, and duties and taxes paid at checkout are non-refundable, except where an item arrived damaged, defective, or incorrect.

Changes and cancellations
You may change or cancel an order within 24 hours of placing it. After that, your piece may have entered production, and changes or cancellations cannot be guaranteed.

Non-returnable items
Custom, altered, or personalized garments, and archive or final-sale pieces, cannot be returned.

Damaged or incorrect items
Please inspect your order on arrival and contact us promptly if an item is defective, damaged, or incorrect. We’ll replace it or refund you in full, including shipping, duties, and taxes, at no cost to you.